So far we have considered how we identify people at risk of being cold in their home, and we have thought about what influences their decisions and behaviour. In Part 3 we would like you to think about what action needs to be taken to improve the situation for people like Meena. It is important to take on board and act on appropriate information. We have to consider what sources of information people trust. Clear and consistent messages are necessary to gain trust and promote behaviour change.
What would you like to happen to Meena? We would like you to consider how, in an ideal world Meena’s situation could be improved? There are no right or wrong answers here, we would just like you to think openly about the problems and potential solutions.